i.t.NOW’s monthly service packages provide different levels of support tailored to your computer needs. The right package depends on your I.T. objectives and existing I.T. staff.

As with any successful relationship, communication is a priority. We’ll keep you informed by providing regular communication and executive reports, covering the overall health of your computer network and the results of our services. We track and retain all communication and issues associated with your computers for analytical, historical, and audit purposes.

Service Level 1

Service Level 1 is ideal for businesses that want to supplement their internal I.T. resources. It provides routine basic maintenance for all I.T. systems as well as anti-virus protection and local and off-site data backup. All anti-virus software licenses are included. When i.t.NOW™ provides the basic I.T. functions for you company, it allows your existing I.T. staff to be more productive by focusing on more strategic projects and opportunities.
>> Learn More

Service Level 2

Service Level 2 is our most popular option for companies with limited or no internal I.T. resources. In addition to the routine maintenance, anti-virus and data backup protection provided in Service Level 1, it also offers unlimited remote helpdesk support.  i.t.NOW uses state-of-the art remote technology that allows technicians to resolve 80 to 90% of support requests without having to come to your office. We can resolve simple issues immediately. For more complex issues, i.t.NOW has an entire team ready to rally and respond to your pressing needs.
>> Learn More

Service Level 3

Service Level 3 includes all of the services in the Service Level 2 with the addition of unlimited onsite help. If we can’t fix your problem remotely, we’ll immediately dispatch a technician to your location. When you select Service Level 3, you don’t have to worry about your budget because you’ll know what your I.T. expenses will be every month ahead of time.  i.t.NOW also supplies you with a “hot spare” computer that can be configured for any employee who’s had a hardware failure.
>> Learn More